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Reservation and cancellation policy
Legal Notice

Reservation and cancellation policy

Hotel

Reservations made more than 45 days prior to arrival date

30% deposit charged

If cancelled more than 45 days prior to arrival: deposit (30%) refunded

Reservations made between 45 and 30 days of arrival date

30% deposit charged

If cancelled between 45 and 30 days from arrival date: the deposit (30%) is not refunded, but the remainder of the stay is not charged.

Reservations made between 30 and 20 days before arrival date

50% deposit charged

If cancelled between 30 and 20 days from arrival date: 50% deposit is non-refundable, but the remainder of the stay will not be charged.

Reservations made within 20 days of arrival date

100% of stay charged

If cancelled less than 20 days before arrival date : 100% of the stay is non-refundable.

Terms of payment and refund

Deposits are paid by credit card as a guarantee. In the case of multiple bookings, should a credit card not be available, the amount will be debited from a valid card linked to the same booking.

Any refunds will be made by bank transfer within 30 days of receipt, subject to admissibility.

 

Hotel privatization

Payment terms: 35% on signature of contract, 15% 90 days before privatization date, 50% 45 days before privatization date.

Cancellation / refund:

  • More than 90 days: the deposit (30%) is not refunded, but the remainder of the stay is not charged.

  • Between 90 and 45 days: the deposit (50%) is non-refundable, but the remainder of the stay will not be charged.

  • Less than 45 days: 100% of deposit retained.

Restaurant

Groups of 6 to 10 people: a credit card number is required. In the event of cancellation less than 48 hours in advance or no-show, a flat fee of €50 per person will be charged.

Groups of between 11 and 15 people: request prepayment via the Société Générale application for a minimum amount of €50 per person. In the event of cancellation less than 48 hours in advance or no-show, the prepayment is not refunded.

Groups of more than 16 people:

  • Validation of a single menu.

  • Request prepayment via Société Générale application for €50 per person. In case of cancellation less than 48 hours in advance or no-show, the prepayment is not refunded.

All refund requests are processed within 30 days of receipt, subject to admissibility.

Legal notice

In accordance with the provisions of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the lafermedelahuppe.com site are informed of the identity of the various parties involved in its implementation and monitoring. .

Editing the site www.lafermedelahuppe.com  is insured by SAS La Huppe by Upupa with a capital of 10.000 euros, registered with the Avignon RCS under number 919 603 720, whose registered office is located at Ferme de la Huppe - Hameau des Pourquiers - 570 route de Goult - 84220 Gordes. 

Phone number+33 (0)4 90 72 12 25

Email address: info@lafermedelahuppe.com

Director of publication: Mr. Romain Blanc

Intra-community VAT number: xxx

The host of the site www.lafermedelahuppe.com is the company

Wix Online Platform Limited 

Address: 1 Grant's Row, Dublin 2 D02HX96, Ireland

Failure to comply with the rules and regulations governing safety and hygiene, and any damage or negligence that may result in direct or indirect damage to the hotel's equipment or staff, will incur your liability and will be billed to you.

 

In the event of failure to comply, the customer must immediately assume civil liability. In the event of damage, the hotel reserves the right to invoice the customer for the cost of repair or replacement. The same applies to any infringement discovered after the customer's departure. Compensation will be debited from the customer's credit card. 

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